Ora Moccasin Loafers

We at ORA are committed to your utmost satisfaction. If you are not entirely pleased with your purchase, we offer a straightforward Return & Exchange Policy to ensure your shopping experience remains seamless. Please take a moment to review the guidelines below:

Returns:

1. You may initiate a return within 30 days from the date of receiving your order.
2. The item(s) must be unused, unworn, and in their original condition with all tags and packaging intact.
3. To initiate a return, please contact our customer support team at [customer support email/phone number].
4. Once your return request is approved, you will receive instructions on how to proceed.
5. Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.

Exchanges:

1. Exchanges can be initiated within 30 days from the date of receiving your order.
2. The item(s) for exchange must be unused, unworn, and in their original condition with all tags and packaging intact.
3. To request an exchange, please reach out to our customer support team at [customer support email/phone number].
4. Once your exchange request is approved, we will provide you with instructions on how to proceed.
5. Exchange shipping costs for the new item are the responsibility of the customer unless the exchange is due to a manufacturing defect or an error on our part.

Refunds:

1. Refunds will be processed once we receive and inspect the returned item(s).
2. Refunds will be issued to the original payment method used for the purchase.
3. Please allow [number of days] for the refund to reflect in your account, depending on your payment provider.

Conditions:

1. Personalized and customized items are not eligible for return or exchange unless there is a manufacturing defect or an error on our part.
2. Returns and exchanges are subject to our sole discretion based on the condition of the returned item(s).